Appointments can be booked with a doctor of your choice but if you wish to be seen urgently you will be asked to see the next available doctor.
We operate a triage system for those patients requesting urgent appointments. You will be asked for a few details by the nurse in order to assess your needs. You may be offered advice or be invited to attend the surgery. The triage system is the same as that operated at the Primary Care Emergency Centre (GP out of hours).
Walk In Sessions
Most Monday's and Thursday's we have walk-in sessions, start times vary upon the GP, the times are between 9am-11am, 2pm-5pm or 3.30pm-5pm, this is for emergencies only! We operate a waiting list system so you must telephone in advance to be allocated an emergency appointment. You will be asked to give a brief outline of the emergency so we can offer the next appropriate emergency appointment.
We have trainee GP’s working at the practice. Trainee GP’s are with us for 4 months at a time and are fully qualified doctors that are gaining the experience of a general practice. We also have medical students that work in the practice that see patients. These are not doctors but are training to become doctors. All trainees have the support of a GP at the surgery. If you do not mind being seen by a student or trainee GP, please let the receptionist know at the time of booking.
If you cannot keep your appointment please notify the surgery as soon as possbile.
The telephone number for appointments is 01472 264980.
The following standards work as a guideline for patients on the timeline in which we aim to offer an appointment.
Urgent appointments: 24 hours - Target 98%
Routine appointment Any GP or equivalent: Five working days - Target 90%
Named GP appointment: Seven working days - Target 80 %
Routine Treatments: 24 Hours - Target 90%
Specific Conditions: Seven working days - Target 90%
Named Nurse Appointment: Seven Working Days - Target 80%