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Extended Access to Primary Medical Services

From 1st October everyone in England will benefit from access to general practice appointments in the evenings and weekends at a time that is most convinient to them. This is part of a national drive to help improve access to general practice and get the best possible outcome for patients. Further information is available at - https://www.england.nhs.uk/gp/gpfv/redesign/improving-access/

 

Patients who are registered at thid practice can now book appointments to see a rane of clinicians incliding GP's and nurses on weekdays evenings (after 6.30pm) or at the weekend (on a Saturday or Sunday). Appointments will take place at a range of NHS settings across North East Lincolnshire. Talk to the practice receptionist to discuss an appointment. 

Privacy Notice

Privacy Notice for Patients

 

At Chantry Health Group, we’re committed to protecting and respecting your privacy…

 

This Privacy Notice explains why the GP Practice collects information about you, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

 

How is your information used?

 

The Healthcare professionals who provide you with care maintain records about your health and any treatment or care you have received previously (e.g. NHS Trust, GP Surgery, Walk-in clinic, etc.). These records help to provide you with the best possible healthcare, and are accessible by all members of the practice team – General Practitioners, Nurses, Healthcare Assistants, Pharmacist and administration and reception staff.

 

NHS health records may be electronic, on paper or a mixture of both, and we use a combination of working practices and technology to ensure that your information is kept confidential and secure.

 

What type of information is collected from you?

 

  • Records which this GP Practice hold about you may include the following information:
  • Details about you, such as your address, contact numbers, carer,  legal representative,
  • emergency contact details;
  • Any contact the surgery has had with you, such as appointments, telephone consultations etc.;
  • Notes and reports about your health which could be generated from the practice or other details about your treatment and care;
  • Results of investigations such as laboratory tests, x-rays etc.;
  • Relevant information of you relatives or those who care for you;
  • Any other information which you have agreed to share with us, relating to you and your carer/family members.

 

Your records are used to facilitate the healthcare you receive from the practice to ensure care and treatment is delivered in the best possible way. Information held about you may be used to help protect the health of the public and to help us manage and contribute to the wider the NHS. Information may be used within the GP practice for clinical audits to monitor the quality of the service provided.

 

Some of this information will be held centrally and used for statistical purposes. Where we do this, we take strict measures to ensure that individual patients cannot be identified by redacting this information. Sometimes your information may be requested to be used for research purposes, and the practice will always gain your consent before releasing the information for this purpose.

How do we maintain the confidentiality of your records?

 

We are committed to protecting your privacy and will only use information collected lawfully in accordance with:

 

  • EU General Data Protection Regulation (GDPR)
  • Data Protection Act 1998
  • Human Rights Act 1998
  • Common Law Duty of Confidentiality o Health and Social Care Act 2012
  • NHS Codes of Confidentiality, Information Security and Records Management
  • Information: To Share or Not to Share Review

 

Every member of staff who works for an NHS organisation has a legal obligation to keep information about you confidential. Our policy within the Practice ensures that all staff adheres to a strict internal Confidentiality Policy.

 

We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations), where the law requires information to be passed on and / or in accordance with the information sharing principle following Dame Fiona Caldicott’s information sharing review (Information to share or not to share) where “The duty to share information can be as important as the duty to protect patient confidentiality.” This means that health and social care professionals should have the confidence to share information in the best interests of their patients within the framework set out by the Caldicott principles. They should be supported by the policies of their own employers, regulators and professional bodies.

 

Who has access to your information?

 

We do not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

 

We may share your information, subject to strict agreements on how it will be used, with the following organisations;

 

  • NHS Trusts / Foundation Trusts;
  • Other General Practitioners;
  • Other General Practices with which we are federated and provide collaborative services;
  • NHS Commissioning Support Units;
  • Independent Contractors such as dentists, opticians, pharmacists;
  • Private Sector Providers;
  • Voluntary Sector Providers;
  • Ambulance Trusts;
  • Clinical Commissioning Groups; o Social Care Services;
  • NHS Digital;
  • Local Authorities; o Education Services;
  • Fire and Rescue Services; o Police & Judicial Services;
  • Other ‘data processors’ which you will be informed of.

 

You will be informed who your data will be shared with and in some cases asked for explicit consent for this happen when this is required.

 

We may also use external companies to process personal information, such as for archiving purposes. These companies are bound by contractual agreements to ensure information is kept confidential and secure.

 

 

Risk Stratification

 

Risk stratification data tools are increasingly being used in the NHS to help determine a person’s risk of suffering a particular condition, preventing an unplanned or (re)admission and identifying a need for preventive intervention. Information about you is collected from a number of sources including NHS Trusts and from this GP Practice. Risk stratification enables your GP to focus on preventing ill health and not just the treatment of sickness. If necessary your GP may be able to offer you additional services. Please note that you have the right to opt out of your data being used in this way.

 

 

Medicines Management

 

The Practice may conduct Medicines Management Reviews of medications prescribed to its patients. This service performs a review of prescribed medications to ensure patients receive the most appropriate, up to date and cost effective treatments. This service is provided to practices within North East Lincolnshire through North East Lincolnshire Clinical Commissioning Group.

 

 

How long do we keep your information?

 

Your health record is a lifelong record which will be digital, with potentially some records in paper format depending on when you were born.

 

 

Your choices

 

Should you have any concerns about how your information is managed at the GP, please contact the GP Practice Manager. If you are still unhappy following a review by the GP Practice, you can then complain to the Information Commissioners Office (ICO) via their website (www.ico.gov.uk).

 

If you are happy for your data to be extracted and used for the purposes described in this Privacy Notice then you do not need to do anything. If you have any concerns about how your data is shared then please contact the Practice.

 

 

Use of ‘cookies’

 

My Surgery Website Limited, who host our website, do not set first party cookies on our website containing any personal data unless specifically instructed to do so by the user. For example, if a user requests to be remembered on a form then a cookie is set to retain the form data for next time.

 

 

Our website uses third-party cookies to collect anonymous traffic data about how our website is used. This information is stored by Google and subject to their privacy policy, which can be viewed here: http://www.google.com/privacy.html.

 

Google Analytics collects information such as pages you visit on the site, the browser and operating system you use and time spent viewing pages. The purpose of this information is to help us improve the site for future visitors. These cookies are not used to track you or your activity but if you do not wish these cookies to be stored on your computer, disable cookies in your browser settings.

 

You may delete cookies at any time. See the help in your internet browser to find out how to delete your cookies.

 

 

Use of SystmOnline

 

TPP, who supply System One, the clinical system which the practice uses, may request or collect certain information about you when you use SystmOnline. TPPs Privacy Policy (available via https://systmonline.tpp-uk.com/privacy.html) is incorporated into these Terms and Conditions by reference and explains how TPP treats your information and protects your privacy when you use SystmOnline. You agree to the use of your data in accordance with TPP’s Privacy Policy (Source: https://systmonline.tpp-uk.com/2/privacy/privacy.html)

 

You can access TPPs full policy here:

 

https://systmonline.tpp-uk.com/2/privacy/privacy.html#Privacy Policy

 

 

How you can access and update your information

 

The accuracy of your information is important to us. It is essential that you tell the person treating you if any of your details such as your name or address have changed or if any of your details such as

date of birth is incorrect in order for this to be amended. You have a responsibility to inform us of any changes so our records are accurate and up to date for you.

 

 

Who is the Data Controller and Data Protection Officer?

 

The Data Controller, responsible for keeping your information secure and confidential is The Chantry Health Group, overseen by the Practice Manager. The Data Protection Officer is the practices’ IT Manager. The Practice Manager and IT Manager can be contacted by telephoning the surgery.

 

 

Feedback

Should you have any queries or concerns about how your information is managed by the Practice please refer to and act in accordance with our Compliment, Concerns and Complaints Policy.

If you are still unhappy following a review by the Practice you can then complain to the Information Commissioners Office (ICO). www.ico.org.uk, casework@ico.org.uk, telephone: 0303 123 1113 (local rate) or 01625 545 745

Staff Changes - GP Retirement

We are sad to announce that, after many years of providing healthcare in this area, Dr Bamgbala has decided to hang up his stethoscope.  Dr Bamgbala will be leaving us at the beginning of April and we wish him a long and happy retirement.

The Chantry Health Group will be continuing to provide primary care services and will keep you posted on any further changes to the Clinical Team.

 

Accountable GP

Please note: All GP practices are required to give every patient a ‘Named accountable GP’ – This is the GP who is responsible for your overall care at the practice, we have completed this but you are able to see any GP you wish. 

We need you!!!

We need you! As many of our patients are aware we are a medical teaching practice and we are trying to get more patients to come in and be seen by our year 3 medical students who are tutored here by Dr Ghosh, they look at different aspects of health i.e. Heart problems, Skin, Respiratory and others, if you are interested and would like to come and help find out more by contacting the surgery on 01472 264980 and speak to Janette or Karen to find out if you fit the criteria!

 

National Asbestos Awareness

The National Asbestos Awareness Helpline have launched a video to raise awareness for asbestos-related diseases for victims and their families. In the video it outlines symptoms and also how it affects thousands of people across the UK every year!

 

 

Also follow this link for more information :- http://www.nationalasbestos.co.uk

Statement of Intent

Chantry Health Group - Statement of Intent

The Chantry Health Group

Name: Statement of Purpose
Category: Statement
Date Created: 09/01/2015
Source Internal
Last Reviewed/Updated: 09/01/2015
Index Updated: Yes
Owner: SC
CQC, QPA Ref etc: CQC
Background: As required by Health & Social Care Act 2008

Statement of Purpose

The name and address of the registered provider is:

The Chantry Health Group
Church View Medical Centre
Cartergate
Grimsby
North East Lincolnshire
DN31 1QZ
Tel 01472 264980

CQC Registered Manager:  Dr Bhaskar Ghosh
Practice Manager:  Mrs Susan Collis

The Chantry Health Group is a partnership of three GPs:

Dr Ademola Bamgbala
Dr Bhaskar Ghosh
Dr Suchitra Menon

The practice is a GP surgery located in Grimsby town centre.  The practice is based in the Church View Health Centre which is a purpose built building housing two GP practices and a pharmacy.  There is limited parking in the car park adjacent to the practice, including bays for the disabled.  There is easy access for wheelchairs, lift and assisted toilet facilities.

We are a teaching Practice in partnership with Hull & York Medical School.  We mentor new Doctors in their foundation year 2, teach 3rd and 5th year medical students and mentor student nurses.

The practice team are committed to delivering the highest standard of medical care and providing a friendly service.

 

Our Aims and Objectives:

• To continually strive to provide patient centred care.  To treat everyone as an individual, with respect and without discrimination.  Care is planned to individual needs and delivered with dignity and confidentiality.
• To provide our patients with a high standard of treatment and advice in a friendly and supportive environment.
• To involve other professionals in the care of our patients where it is in the patients best interests: i.e. referring for specialist care and advice.
• To ensure that all members of the team have the right skills and training to carry out their duties competently.
• To create a supportive and educational environment for our staff.

CQC regulated activities:

• Diagnostic and screening procedures
• Maternity and midwifery services
• Surgical procedures
• Treatment of disease, disorder or injury
• Family planning services


JANUARY 2015
 

Health Watch

Health Watch

North East Lincolnshire

 

What is Health Watch?

It is a new consumer champion created to gather and represent the views of the public. They will make sure that the public views are being taken into account.

How they work?

Health Watch can help deal with any complaint you may have regarding a service you have received from NHS or a Social Care service. 

  • They are here to help make services better by helping you to shape and improve the services you use.
  • They are engaging with people in your community and if you haven't met us yet, please get in touch!
  • They are an open organisation and want to make it easy for you to talk to them. They want people from every part of the community to join in.
  • If you want to know what they are doing, just ask and they will always tell you!
  • They will notice the good and bad things that are happening 
  • They take your evidence, views and experience and use it to help shape and improve local servicesby working with Health Watch England and the Care Quality Commision. 

How much influence do they have?

By law, the organisations who plan, run and regulate health and social care services have to listen to what they have to say. When they are made aware of failing services they will report it to key national organisations, such as, Care Quality Commission and Central Goverment. The organisation must then submit a public responce the the issues being raised. However, they beleive they can be influential in improving services without the need to enforce statuory powers. 

 

If you want to know more follow this link:-

http://www.healthwatchnortheastlincolnshire.co.uk/

 

Videos are also available to view:-

https://www.youtube.com/watch?v=FALF2rtJp5I&list=UUPq-AqB-xagx-wRgZ6TgBmQ

https://www.youtube.com/watch?v=V832IT80VNE&list=UUPq-AqB-xagx-wRgZ6TgBmQ

 

Patient Survey

We are pleased to announce the results of our annual patient survey. Links to the full survey report can be found bellow.

Patient Survey

Prescription Orderline

Prescription Orderline

Patients are now able to order their repeat prescription by telephone!

Simply call 01472 264997 between 9.00 am - 12.00 noon to speak to an advisor.

(NB the service is Monday  -  Friday only)